Additionally, Apple may wish to follow up with you to learn more about your experience. You should be notified of which once you hit Submit.
HOW TO GET AN APP STORE REFUND MANUAL
Provide a reason and add any information required.ĭepending on how long ago the purchase was, the refund may be instant, take a little while or need manual intervention.Select Report a Problem for the corresponding purchase.Log in with your Apple ID and navigate to your purchases.Open your browser and navigate to the Apple problem reports page.If you would prefer to use your browser instead of iTunes, you can. Get a refund from iTunes using the website Provide a reason for the refund request and add some information to help define the problem in the box underneath.You will be transferred to the Apple website where you may have to sign in again.Select Report a Problem at the bottom of the screen.Find the item or app you want a refund on and select the arrow on the right.Select Account, Purchase History and then See All.Open iTunes and make sure you are logged in.It holds all of your purchase information for the apps or items causing the problem, and you will likely already be logged in. ITunes is the logical place to go if you have an issue with a purchase. If you have the patience, Apple lists your rights in its Terms and Conditions. They may want to discuss things further with you so be prepared for further correspondence for the request in some circumstances. There seems to be no hard and fast rule.Īpple says that some refund requests will be manually checked and granted, or not. Depending on the item, your country of residence and the reason for the refund, this may or may not be granted. Apple will also consider a refund for any of their items bought within 90 days of purchase, with some exceptions. The request is reviewed by Apple manually and then granted, or not. Had the item longer than 14 days? A refund may still be possible but you have to make a case and provide a legitimate reason for the refund. When it comes to physical Apple products, purchased either from the online store or a physical Apple store, buyers get 14 days no quibble refunds for anything, for any reason. However, Apple takes care to explain your rights and your responsibilities on their website. EU residents have different rights to US residents, and Asian markets have different rights than either group. The exact refund policy depends on where you live. If the item is not how it was described, not fit for purpose, doesn’t work, or you are otherwise disappointed by something it does, or doesn’t do, you may be eligible for a refund.
HOW TO GET AN APP STORE REFUND HOW TO
If that happens to you, not all is lost: here’s how to get a refund from the Apple app store or iTunes.ĭespite being digital, apps, eBooks, music, movies or games are still classed as an “item” and have many of the same legal rights as physical goods. It’s a pain, and frustrating, for sure, but not at all unheard of. Nearly everyone has purchased a app for an allegedly compatible device, only to watch it spin it’s loading icon endlessly while nothing happens. Some apps don’t work on the devices they say they do, sometimes they just don’t work well at all. Unfortunately, that’s not always the case. When you purchase an app for your device, the goal is that it will load perfectly, open perfectly every time, and allow you to interact as the app intends with minimal fracas. How To Get a Refund from the Apple App Store or iTunes
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